Our refund policy is in line with Australian Consumer Law.
Due to the often personal nature of our product, we do not accept returns for customer change of mind.
We do, of course, provide refunds for any faulty or damaged product. In these circumstances, we may require you to return to us the product with all original packaging
To complete your return, we require an order number as proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: 15 Lone Pine Ave Chatswood 2067
Depending on where you live the time it may take for your returned product to reach us may vary.